Most helpful review

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Verified Reviewer

Customer service is nonexistent. Support is unavailable. Another BS company that wants a 1 time customer and doesn’t care if you come back. And I won’t ever.

Poulan Pro - Customer service is nonexistent. Support is unavailable. Another BS company that wants a 1 time customer and doesn’t care if you come back. And I won’t ever.
Tried asking questions of experts they claim to have answered the questions but those answers are nowhere to be found! PP is a garbage dealer selling products that define the term planned obsolescence. Husqvarna has made it impossible to get any help with their products.

User's recommendation: Go anywhere else!

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ID
#4143836 Review #4143836 is a subjective opinion of poster.

Can’t all to a Person for defects

Chainsaw runs non stop once you finally get it started and that will actually answer your call I do ant smasher art my chainsaw and when I actually can start my chainsaw it runs full throttle even though Im not giving it gas and when I call customer support I can not reach anyone then they run me through loops

User's recommendation: Find manufacturers that you can ask to.

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ID
#4114809 Review #4114809 is a subjective opinion of poster.
Location
Elyria, Ohio

Chainsaw

eed. To talk to human this is so unacceptable I need someone to call me I have been loyal customer for over 30 years my name is Bobby Emerson my number is +150********
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ID
#4114794 Review #4114794 is a subjective opinion of poster.
Loss
$200
Preferred solution
Person to talk to me

My chainsaw

I'm going put it point blank! Your customer procedure SUCKS!!! I would like had talked to a person not a damn computer . This shows me you don't give a damn about your customers. I will never recommend your brand again and won't buy another one either.

User's recommendation: Do Not Buy any of your products.

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ID
#4081391 Review #4081391 is a subjective opinion of poster.
Location
Frankfort, Indiana

My chainsaw

You can't talk to know one will never ever buy anything from them again. I fill I got ripped off by them.

User's recommendation: Don't buy thier products.

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ID
#4071529 Review #4071529 is a subjective opinion of poster.
Location
Indianapolis, Indiana
New Reviewer

Ex300 transmission belt routing

No answer per 800 number @12:57 cst. Recording stated to call back at regular business hours...with!!
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ID
#4015638 Review #4015638 is a subjective opinion of poster.
Preferred solution
A tech expert on the phone
New Reviewer

No contact, they didn’t even respond!

no response from Poulan Pro except saying use their website. I bought a lawnmower brand new in the box and its missing TWO parts

User's recommendation: avoid Poulan Pro.

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ID
#3908050 Review #3908050 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana

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Verified Reviewer
New Reviewer

Poor Quality

We bought a combination Poulan Pro Weed Whip/Pole Saw. We used it less than 20 hours, when the troubles began. After dismantling to uncover the problem, the unprotected wire from the kill switch to the coil were worn through causing the starting problem. After...
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ID
#3889663 Review #3889663 is a subjective opinion of poster.
Location
New Ulm, Minnesota
Pros
  • Cost
Cons
  • Cheap assembly
Loss
$40

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The Poulon website is worthless, it is circular, in that no matter where you click you can't get to any help nor actually contact someone.