Poulan Pro
Poulan Pro Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Poulan Pro has 1.5 star rating based on 75 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Poulan Pro to a friend or colleague.
- Rating Distribution
Pros: Complete garbage, Complete garbage never buy again, Works great when it does.
Cons: Junk, Life expectency, Poor quality and customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Poulan Pro has 1.5 star rating based on 75 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Poulan Pro to a friend or colleague.
- Rating Distribution
Pros: Complete garbage, Complete garbage never buy again, Works great when it does.
Cons: Junk, Life expectency, Poor quality and customer service.Recent recommendations regarding this business are as follows: "Don’t buy one", "it runs to deep to explain here", "Make sure there’s someone near that can do warranty work", "don't buy poulan anything like ever", "Don't buy a poulan pro chainsaw".
Most users want Poulan Pro to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Poulan Pro Reviews
"No way to get customer service by phone."
No way to get customer service by phone. The recording told me that they don't service my product anymore and to contact a small engine repair technician. I...
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Verified Reviewer |
New York, New York
No way to get customer service by phone.
No way to get customer service by phone. The recording told me that they don't service my product anymore and to contact a small engine repair technician.
I guess they don't make mowers anymore? Looks like they only make small things like chainsaws and weed eaters now.
They should still take calls for the mowers they sold even if they don't make them anymore. A lot of people have Poulon mowers that want to fix them theirselves.
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Verified Reviewer |
Leeds, England
Issue with chain saw
I just opened my brand new chainsaw, never used it, bought it in 2014, took it out and it won't start. I need a cable.
- Works good
- Good product
Preferred solution: If not the part to fix it, then would like a replacement or money back.
Flower Mound, Texas
Still waiting
Waiting for a response to my inquiry earlier today regarding Pollan pro PP 338PT chainsaw ignition Ragel
Kalamazoo, Michigan
Need to return a hedge trimmer that want stay running. Only 3 months old.
Every 1 800 number I received is not responding. I've only had this trimmer for 3 months. Only use twice and it want crank or if it crank it wasn't stay crunk
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Verified Reviewer |
Jacksonville, Florida
New chain saw will not work
It's brand new and no good. Sad they put out stuff like this.
Stuff saw, stuff saw. Stuff saw, stuff saw.
User's recommendation: Don’t buy one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rockwell, North Carolina
Getting annoyed want to talk to a person
Have a person contact me tired of playing run around games looking for parts. If this is how you handle customers I will not buy anything from you again answer the phone
New York, New York
Defective fuel tank on pr2322 hedgetrimmer
upon filling fuel tank with fresh gas I noticed fuel leaking out from the bottom of the rubber grommet on the fuel tank. upon further inspection it has been determined that there is a design flaw in which the hole for the grommet has been cut to low and therefore not able to seal the fuel tank properly creating a very dangerous situation!!!
When I tried to contact Poulan Pro u get the usual dog and pony show
NO more tech support on the phone as 1/2022 go online which is another dead end!! which leads me to the conclusion corporate has taught them well by cutting cost and screw the customer
User's recommendation: it runs to deep to explain here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan Never get a poulan rep on the phone over a year now
never heard back sent emails tried to call endless wait time to get a recording.customer support is non existing.
says it all , bought a blower did no open it for months box store stopped carrying products line. poulan support never responded to call or emaile
- No product support
Preferred solution: a replacement
User's recommendation: don't buy poulan anything like ever
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExchange my chainsaw chainsaw warranty
Trying to get my chainsaw fixed under warranty and I've gotten the run around for 2 days now. And still no help.
Preferred solution: My chainsaw fixed under warranty
User's recommendation: Don't buy a poulan pro chainsaw
Edwardsville, Illinois
My new chainsaw broke
I bought 20 saw in October 23. Used it a little.
Started using it this spring and it quit. No compression. Before that it was awesome. I actually preferred it to a Stihl.
I bought at Menards.
Now there is no shop anywhere near me authorized by Poulan. Menards wont exchange it so basically Im screwed.
User's recommendation: Make sure there’s someone near that can do warranty work
Dallas, Texas
Chainsaw problems
Pull start is broken on 50cc chainsaw brand new what i do now the unit was bought at tractor supply with no help
Malvern, Arkansas
Poulan saw pr5020
Has not been resolved bought 6 months ago it leaves oil bad all over machine and in casement problem fixed
User's recommendation: 4
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Verified Reviewer |
Sanford, Florida
Can you give me a number to call and then it runs me through about 10 different scenarios of did you like your service and all this garbage. No I’m not happy. call 407687****
Why dont you guys have a phone number that you can call to customer service. Ive been tied up with this thing for almost 3 hours now and theres no excuse for it.
My time is valuable just like your customer service and your people working for a Pollen is valuable. Take care of your customers.
Poulan pro 675exi lawn mow will not start
Filled with gas but will
Not start. Please advise for possible solutions.
My lawn mow is the poulan pro 675 eco
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Verified Reviewer |
Angier, North Carolina
Resolved: Poulan pro product
Can't get hold of anyone with regard to my Poulan Pro Pole saw. The chain will not spin and I may need a new gearbox to repair it. Please advise me where U can get one.
User's recommendation: Don't buy Poulan
Product return
Chain keeps coming off .want to return it.the store were I bought it will not take it back? I dont want this chain saw.It those work out for me.
- No good
- No good
Preferred solution: Full refund
User's recommendation: Don’t buy this unit
About
, , , ,
Poulan Pro specializes in sales of gas powered and battery powered outdoor power equipment. The company was founded in 1994. Its headquarters is based in Charlotte, North Carolina, United States. Poulan Pro offers the following products: snow throwers, hedge trimmers, zero-turn mowers, lawn mowers, and tractors. Customers can also order battery series, trimmer attachments, tractor blades, and lubricants. It is possible to purchase Poulan Pro equipment in Walmart, Amazon, and Lowe’s. All accessories can be ordered online. The company has an extended warranty program providing from 2 to 3 years limited warranty. There is an online catalog as well as video library with available products on the company website.
Poulan Pro is ranked 390 out of 4057 in Equipment category
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