Anonymous
map-marker Edwardsville, Illinois

My new chainsaw broke

I bought 20 saw in October 23. Used it a little.

Started using it this spring and it quit. No compression. Before that it was awesome. I actually preferred it to a Stihl.

I bought at Menards.

Now there is no shop anywhere near me authorized by Poulan. Menards wont exchange it so basically Im screwed.

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User's recommendation: Make sure there’s someone near that can do warranty work

john m Zuo

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Verified Reviewer

Can Never get a poulan rep on the phone over a year now

says it all , bought a blower did no open it for months box store stopped carrying products line. poulan support never responded to call or emaile

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Loss:
$175
Cons:
  • No product support

Preferred solution: a replacement

User's recommendation: don't buy poulan anything like ever

Ephraim M Uyg

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Verified Reviewer

Exchange my chainsaw chainsaw warranty

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Trying to get my chainsaw fixed under warranty and I've gotten the run around for 2 days now. And still no help.

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Preferred solution: My chainsaw fixed under warranty

User's recommendation: Don't buy a poulan pro chainsaw

Anonymous
map-marker Dallas, Texas

Chainsaw problems

Pull start is broken on 50cc chainsaw brand new what i do now the unit was bought at tractor supply with no help

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Anonymous
map-marker Malvern, Arkansas

Poulan saw pr5020

Has not been resolved bought 6 months ago it leaves oil bad all over machine and in casement problem fixed

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User's recommendation: 4

Phill L Fhd

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Verified Reviewer
| map-marker Sanford, Florida

Can you give me a number to call and then it runs me through about 10 different scenarios of did you like your service and all this garbage. No I’m not happy. call 407687****

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Why dont you guys have a phone number that you can call to customer service. Ive been tied up with this thing for almost 3 hours now and theres no excuse for it.

My time is valuable just like your customer service and your people working for a Pollen is valuable. Take care of your customers.

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Louis E Thw

Poulan pro 675exi lawn mow will not start

Filled with gas but will

Not start. Please advise for possible solutions.

My lawn mow is the poulan pro 675 eco

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Resolved
Favian Rpf

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Verified Reviewer
| map-marker Angier, North Carolina

Resolved: Poulan pro product

Can't get hold of anyone with regard to my Poulan Pro Pole saw. The chain will not spin and I may need a new gearbox to repair it. Please advise me where U can get one.

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User's recommendation: Don't buy Poulan

Max V Kvi

Product return

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Chain keeps coming off .want to return it.the store were I bought it will not take it back? I dont want this chain saw.It those work out for me.

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Loss:
$300
Pros:
  • No good
Cons:
  • No good

Preferred solution: Full refund

User's recommendation: Don’t buy this unit

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Meshoppen, Pennsylvania

Poor support for their customers

Poulan Pro - Poor support for their customers

I need a part for a poorly designed Poulan Pro transaxle. They do not offer phone support any longer for my 6 yr old lawn tractor.

My only option was to use a chat on their website. The first chat rep said hello and did not say another word for at least 15 minutes. So I left the chat and started another chat. I was given the wrong part number by the agent.

So, as I type this, I am still not sure what part number I need to repair this mower.

Horrible customer service. Buy from a company that builds quality

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User's recommendation: Make your purchase from a company that builds quality products and provides adequate customer service.

Marcos Hiy
map-marker El Mirage, Arizona

Repair kit for fuel, lines, and primer bulb

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I need to be able to find parts. I called the number and it tells me it cant go through on all three accounts that I called it still doesnt work.

How do I get parts for a chainsaw?

If I cant talk to people to find out what it is I actually need and if they have it, so would be great to speak to somebody even texting or email do you have my number and you have my email. I would appreciate a return call or an email to figure out how I can fix my problem.

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User's recommendation: Use an email

Melody K Llb

I have tried several times to have my poulen pro fixed or replaced but couldn’t contact so now my warranty is up and still mower not fixed, only able to use it 2 times

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My poulen pro 100000 has been messed up since bought brand new and been worked on once and only been able to use 2 times. Ive tried contacting poulen pro but nobody contacts me back and now my warranty is up and mower still not working.

I need someone to please contact me. I e always used Poulen Pro but probably not in the future

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Loss:
$500
Pros:
  • Good brand

Preferred solution: My mower fixed because I’ve only been able to use 2 times since brand new bought at Byrnsides

Mark D Box

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Verified Reviewer
| map-marker Orlando, Florida

Can't get In contact with a person to get my problem take careof.

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No live person to talk to about getting the problem resolved .tttttfffffhhhhhjhjhjhjhjjjjjgvvgggggtt

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User's recommendation: Don't buy

Anonymous
map-marker Meshoppen, Pennsylvania

Parts information

When a person spends money on a high-priced item, there should be a way to speak to a live person on the phone when there is an issue.

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Anonymous
map-marker Atlanta, Georgia

Order parts for chainsaw

I was able to call a few days after I emailed.

I was looking for replacement parts for a 2150 chainsaw, type 1-4.

I was told that some of the parts were not available.

I have found the parts elsewhere.

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Anonymous
map-marker Kennesaw, Georgia

Mower won’t back up

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Mower drives forward but not backwards The mower is very difficult to back up and requires a lot to back up.

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User's recommendation: Don’t buy

About

Related Companies

Husqvarna, McCulloch, Gardena, Poulan, Weed Eater

Summary

Poulan Pro specializes in sales of gas powered and battery powered outdoor power equipment. The company was founded in 1994. Its headquarters is based in Charlotte, North Carolina, United States. Poulan Pro offers the following products: snow throwers, hedge trimmers, zero-turn mowers, lawn mowers, and tractors. Customers can also order battery series, trimmer attachments, tractor blades, and lubricants. It is possible to purchase Poulan Pro equipment in Walmart, Amazon, and Lowe’s. All accessories can be ordered online. The company has an extended warranty program providing from 2 to 3 years limited warranty. There is an online catalog as well as video library with available products on the company website.

Poulan Pro reviews and complaints

Poulan Pro is ranked 357 out of 2588 in Equipment category

Payment Methods

VISA

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