Anonymous
map-marker Malvern, Arkansas

Poulan saw pr5020

Has not been resolved bought 6 months ago it leaves oil bad all over machine and in casement problem fixed
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User's recommendation: 4

Phill L Fhd

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Verified Reviewer
| map-marker Sanford, Florida

Can you give me a number to call and then it runs me through about 10 different scenarios of did you like your service and all this garbage. No I’m not happy. call 407687****

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Why dont you guys have a phone number that you can call to customer service. Ive been tied up with this thing for almost 3 hours now and theres no excuse for it. My time is valuable just like your customer service and your people working for a Pollen is valuable. Take care of your customers.
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Louis E Thw

Poulan pro 675exi lawn mow will not start

Filled with gas but will Not start. Please advise for possible solutions. My lawn mow is the poulan pro 675 eco
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Resolved
Favian Rpf

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Verified Reviewer
| map-marker Angier, North Carolina

Resolved: Poulan pro product

Can't get hold of anyone with regard to my Poulan Pro Pole saw. The chain will not spin and I may need a new gearbox to repair it. Please advise me where U can get one.
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User's recommendation: Don't buy Poulan

Max V Kvi

Product return

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Chain keeps coming off .want to return it.the store were I bought it will not take it back? I dont want this chain saw.It those work out for me.
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Loss:
$300
Pros:
  • No good
Cons:
  • No good

Preferred solution: Full refund

User's recommendation: Don’t buy this unit

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Meshoppen, Pennsylvania

Poor support for their customers

Poulan Pro - Poor support for their customers
I need a part for a poorly designed Poulan Pro transaxle. They do not offer phone support any longer for my 6 yr old lawn tractor. My only option was to use a chat on their website. The first chat rep said hello and did not say another word for at least 15 minutes. So I left the chat and started another chat. I was given the wrong part number by the agent. So, as I type this, I am still not sure what part number I need to repair this mower. Horrible customer service. Buy from a company that builds quality
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User's recommendation: Make your purchase from a company that builds quality products and provides adequate customer service.

Marcos Hiy
map-marker El Mirage, Arizona

Repair kit for fuel, lines, and primer bulb

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I need to be able to find parts. I called the number and it tells me it cant go through on all three accounts that I called it still doesnt work. How do I get parts for a chainsaw? If I cant talk to people to find out what it is I actually need and if they have it, so would be great to speak to somebody even texting or email do you have my number and you have my email. I would appreciate a return call or an email to figure out how I can fix my problem.
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User's recommendation: Use an email

Melody K Llb

I have tried several times to have my poulen pro fixed or replaced but couldn’t contact so now my warranty is up and still mower not fixed, only able to use it 2 times

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My poulen pro 100000 has been messed up since bought brand new and been worked on once and only been able to use 2 times. Ive tried contacting poulen pro but nobody contacts me back and now my warranty is up and mower still not working. I need someone to please contact me. I e always used Poulen Pro but probably not in the future
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Loss:
$500
Pros:
  • Good brand

Preferred solution: My mower fixed because I’ve only been able to use 2 times since brand new bought at Byrnsides

Mark D Box

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Can't get In contact with a person to get my problem take careof.

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No live person to talk to about getting the problem resolved .tttttfffffhhhhhjhjhjhjhjjjjjgvvgggggtt
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User's recommendation: Don't buy

Anonymous
map-marker Meshoppen, Pennsylvania

Parts information

When a person spends money on a high-priced item, there should be a way to speak to a live person on the phone when there is an issue.
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Anonymous
map-marker Atlanta, Georgia

Order parts for chainsaw

I was able to call a few days after I emailed. I was looking for replacement parts for a 2150 chainsaw, type 1-4. I was told that some of the parts were not available. I have found the parts elsewhere.
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Anonymous
map-marker Kennesaw, Georgia

Mower won’t back up

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Mower drives forward but not backwards The mower is very difficult to back up and requires a lot to back up.
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User's recommendation: Don’t buy

Anonymous
map-marker Opelika, Alabama

Parts for my mower

Can't find parts anywhere there are no suppliers in this area and poulan will not answer there phone to help in anyway and I don't know if they are still in business or they just won't help with their product I would not buy another of their products if this is the way they treat their customers. Their product is in constant need of parts
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Anonymous
map-marker Riverside, California

Need service

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Trimmer stalling o one answers No one answers customer service Very daisappointed.please have someone call me 951 581 ****
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User's recommendation: No call back

Anonymous
map-marker Little River, South Carolina

Cant get repair parts that warehouse does not have in stock

Assuming this is for the Poulan PLB 26 blower starter Ordered a repair part that is coming from overseas and is being continually delayed and now, 1. My blower is out of warranty 2. Because it hasnt been started in so long there was gas in the line and the carb will probably need to be replaced
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Tim B Xpk

Your customer service is by far the worst I have ever come across and I have had some pretty bad experiences in my 65 years!!!!!

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Just trying to figure out what type of tool is needed to adjust the idle on a Polan pro PR 46 BT. The part number I was given I ordered off of Amazon and it doesnt work.
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Cons:
  • Too many to name

Preferred solution: Answer and solution to my need

User's recommendation: Keep away from this co.

About

Related Companies

Husqvarna, McCulloch, Gardena, Poulan, Jonsered

Summary

Poulan Pro specializes in sales of gas powered and battery powered outdoor power equipment. The company was founded in 1994. Its headquarters is based in Charlotte, North Carolina, United States. Poulan Pro offers the following products: snow throwers, hedge trimmers, zero-turn mowers, lawn mowers, and tractors. Customers can also order battery series, trimmer attachments, tractor blades, and lubricants. It is possible to purchase Poulan Pro equipment in Walmart, Amazon, and Lowe’s. All accessories can be ordered online. The company has an extended warranty program providing from 2 to 3 years limited warranty. There is an online catalog as well as video library with available products on the company website.

Poulan Pro reviews and complaints

Poulan Pro is ranked 352 out of 1831 in Equipment category

Payment Methods

VISA

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