They do not stand behind their products. Purchased chain saw it ran for less than 2 minutes and froze up and they said nothing they could do.
DO NOT BUY THIER PRODUCTS. I contacted the service company they recommended and they also said nothing they could do. A brand new product and they will do nothing. I will let anyone I can and if your reading this you should also tell all your family, friends, and coworkers to avoid Poulan products.
I would assume that all THIER products are JUNK. How they get way with this type of service and still stay in business is hard to believe.
Review about: Poulan P3816 Chainsaw.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.